Versand

Thank you for choosing VELOREA Beauty.
Below is information regarding the delivery of orders placed on VELOREA Beauty.

Delivery areas
We deliver to:

Germany
European Union countries
We do not currently deliver to countries outside the European Union.

Processing times
Orders are processed within 1–2 working days (excluding weekends and public holidays).

Orders placed on public holidays or at the weekend will be processed on the next working day.

Delivery times
Once your order has been dispatched, the estimated delivery times are:

Germany: 3–5 working days
European Union: 3–5 working days
Delivery times are approximate and may vary due to circumstances beyond our control, such as courier delays or unforeseen events.

Delivery costs
We offer free delivery on all orders, with no minimum spend.

Couriers
We use selected couriers to ensure a reliable service. The courier may vary depending on the destination.

Tracking
Once your order has been dispatched, you will receive an email with a tracking number so you can monitor the delivery status.

Delays and issues
We are not liable for any delays caused by factors beyond our control, including but not limited to:

courier delays
weather conditions
periods of high delivery volume
For assistance, please contact us at: support@veloreabeauty.shop

Incorrect or incomplete addresses
The customer is responsible for ensuring the accuracy of the delivery details provided.

If an order is returned due to an incorrect or incomplete address, you may be required to pay for a new delivery.

Failed delivery
If a parcel is not collected and is returned to the sender, the customer may be held liable for the shipping and return costs.

Contact details
For any queries regarding shipping:

Email: support@veloreabeauty.shop
Website: VELOREA Beauty